XOR Antennas – TERMS of SERVICE and CONDITIONS
(12-12-25)
1 – OVERVIEW OF TERMS of SERVICE
Please read this Terms of Service and Conditions (“Terms,” “Terms of Service’) document carefully, before using this Website (https://www.xorantennas.com/), herein referred to as “the”, “this” or “our” being a prefix to “Website”. This Website is operated and managed by XOR Antenna Systems, LLC, that was created in the State of Arizona (United States). Throughout this document (and the Website), the terms “our”, “we” and “us” refer to XOR Antenna Systems, LLC.
We provide and offer, to the user of our Website, all available products, services and appropriate associated information. This offer is based on the condition of your acceptance of all terms herein, including other conditions, policies and notices herein, further including those available by hyperlinks. If you consider our Terms as an offer, then your acceptance is expressly limited to these Terms of Service.
This Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all users of our Website, including and without limitation the users who are browsers, customers, vendors, merchants, and / or content providers of our Website.
By visiting, using or purchasing product(s) from us on our Website, you engage in our “Service” and thereby agree to be bound by our Terms of Service and Conditions. If you disagree with any of the Terms and / or Conditions of this Service, then you may not access our Website or use any of our offered services.
Any new features, information, products or services, which are added to our existing Website or store, shall also be subject to our Terms. You can view the most recent version of our Terms of Service at any time, as posted here on this Terms of Service page. We reserve the right to update, change, omit or replace any part of these Terms. We notify our Website users of such modifications, by posting those updates / changes to our Website on this Terms of Service page. It is your responsibility to check this Terms of Service page periodically for any changes. Your continued use of or access to our Website, following the posting of any of our changes, constitutes your acceptance of those changes.
Our online store is hosted by Woocommerce, which provides the online e-commerce platform for us, thereby allowing us to enable you to select our products and services for direct sales to you. Our online Third-Party payment gateway is hosted by PayPal, which provides a secure online e-commerce payment platform for us, thereby further enabling us to securely sell our products and services directly to you.
2 – OFFERS AND PRICING
We offer products and services on this Website. The price of these products can be found as listed on our Website’s store. This price may not include taxes or other fees, such as shipping that you may be charged. However, such additional fees or charges will all be shown during the checkout process, when you provide your shipping address (and before the payment process).
3 – PURCHASES
When you make a purchase on our Website, you will be directed to a Third-Party payment gateway processor (PayPal). PayPal will collect your financial payment information and process your payment. We are not responsible for the collection, use, sharing or security of your financial information that is obtained for billing. This information is required by PayPal, for financially processing your purchase payments. Please read the PayPal Privacy Policy and Terms of Service, prior to the use of their Website. The following payment method(s) are accepted by this Third-Party payment processor: American Express, Discover, MasterCard, and Visa.
You hereby represent and warrant that you have the legal right to use this payment method in connection with any purchase. You further represent and warrant, that the information you supply to us and to our Third-Party payment processor is true, correct and complete.
4 – CANCELLATION POLICY
We offer cancellations on purchases made for physical products that are offered on our Website. However, our offer only allows cancellations, prior to the shipment of product. You may cancel your order, by contacting us at [email protected] and/or by phone. If you cancel your purchase order of our product, then you will be charged a cancellation fee of 4% of the physical product cost. We will thus issue you a timely refund of 96% of your product purchase price, plus we will refund your total shipping costs.
We also reserve the right to cancel your purchase order at any time, for any reason and at our sole discretion. Typical reasons may include, but are not limited to fraud, inaccuracies, and lack of timely availability of the product(s) being purchased. In these cases, we may not provide you with any advanced cancellation notice, prior to our cancelling of your purchase order. However, we will make every attempt to advise and notify you of this cancellation of your purchase order. Depending upon the specific circumstances related to this cancellation, we will issue to you a partial refund of up to 100% of your purchase price, plus a total refund of your shipping costs.
5 – RETERN AND REFUND POLICY
We offer refunds on all purchases of our physical products, that are offered on our Website. To qualify for such a refund, you must first submit your refund request to us within 45 days of the shipping date of your purchased product(s). Please contact us with your refund request at [email protected] or by our phone, all as listed on our Website Contact page.
We offer a refund within 45 days of your purchased product on our Website, for any one of the following reason(s) only:
- The physical product failed to meet the Limited Product Warranty (See the Limited Product Warranty page, and Section 9 below), or
- the wrong product was shipped to you – product does not match description or
- an acceptable reason is provided by the purchaser, in order to return an original unopened box and unused product.
Please note that we do not offer refunds on shipped product for any other reasons, other than those stated above. We do not offer any refunds, at any time and/or for any reason, 45 days AFTER your product’s shipping date.
If you believe you are qualified for a refund based on the above reasons, you must request a refund from us at the above email address or phone, within the specified 45-day time frame of your purchasing date. You are also required to provide supporting documentation to us, ensuring us that you are the qualifying purchaser of the product to be refunded.
Once your refund request is approved by us, a Return Authorization will be issued to you, providing shipping instructions for returning your product to us in its entirety. As noted by our Limited Warranty (Section 9), you will be responsible for paying for all shipping and handling costs to us, for any product that you are requesting a refund.
For the 45-day period refunds, your shipping costs may or may not be refunded, depending upon specific cases as defined below.
If you are approved by us for a qualified 45-day Warranty refund, or qualified for a wrong product sent 45-day refund, then your 45-day qualified refund will be approved for the original cost for the product, plus further refunding the total cost of taxes and of your return shipping.
If you are approved for a qualified 45-day refund for products that have been returned un-opened and have not been used, then you will receive a partial 85% refund of the product cost. The remaining 15% of your cost will help us to cover the cost for reinspection, retesting and restocking. Your return shipping costs will not be refunded. We reserve the right to increase the restocking and described handling fees at our discretion.
You agree that you are aware that we will not provide you with a refund, until you ship the entire and complete product (in full — no missing parts) back to us for our inspection. Returns with only partial product items will not be accepted for a refund, until all product items are returned.
For returns after the 45-day refund period ends, a Warranty return request can only be submitted to us as a Warranty failure return, not a refund return. You must submit a Warranty return request of product at [email protected] or by phone as listed on our Website. You must further provide to us supporting documentation, ensuring that you are the qualifying purchaser of product to be warranted. After our approval of your Warranty return request, you will receive from us a Return Authorization, with shipping instructions for returning your product to us.
As noted by our Limited Warranty (Section 9), you will be responsible for paying for all shipping and handling costs to us on any product that you are requesting a repair or replacement under Warranty. For all warranted product, we will pay for all shipping and handling costs, for shipping warranted product back to you.
Per our Warranty policy, we are obligated to repair or replace your product, at our own discretion. We will not be able to repair or replace your product, if you do not ship the entire complete product (in full — no missing parts) back to us. Warranty returns with partial product items will not be accepted for repair or replacement, until all product components are retuned. Please note exceptions to this complete product return rule below. There is one exception to this “complete product return” requirement for Warranty returns. For products having both DC electrical and mechanical components, either one or the other or both may be requested to be returned by us, for Warranty repair or replace.
When you apply for a Warranty return request, our staff will interact with you to determine if the warranty failure is likely an electrical or a mechanical failure. If failure is likely electrical for example, only the complete electrical components need to be returned for Warranty repair or replacement. If, however, the failure is mechanical, then only the complete mechanical components need be returned for repair or replacement. If the root cause of above product failure cannot be determined as described, than the entire product must be returned for repair or replacement Warranty.
DO NOT SHIP or RETURN ANY PRODUCT TO US WITHOUT A RETURN AUTHORIZAITON from us. We assume no liability or responsibility in any way, for any unauthorized returned product.
Please ship your purchased item(s) for a qualified pre 45-day refund, or for a qualified post 45-day Warranty repair or replacement, (and after you receive a Return Authorization), to the following physical address:
XOR Antenna Systems, LLC, 1645 W. Valencia Rd., #109,, Tucson, Arizona 85746, UNITED STATES
Note that all returns due to Warranty failures will be tested and/or studied by our failure analysis team, to aid in our commitment to a continuous product improvement program, to further the quality of this and all of our future products.
6 – SHIPPING POLICY
When you purchase our products, we will ship these products directly to you. The cost of the shipping (and Taxes if applicable) will be calculated and presented to you, during the checkout process and before initiating the payment process.
The amount of time expected to ship the products to you will also be presented to you, when you receive your order confirmation email, or shortly thereafter.
7 – ADVANCE PAYMENTS
We require an advance payment on any purchases made for products offered on our Website. An advance payment is a full payment of the total purchase price, plus shipping costs and taxes (if applicable).
8 – DEPOSITS
In certain cases, we may ask you to provide a deposit for a specific product purchase of product(s) offered on our Website. A deposit is a partial payment of a purchase, made to reserve a certain position or que, for the right to finish the purchase. This typically occurs for backordered product, as product becomes available.
We will issue you a refund of such a deposit that you made, if you cancel or we cancel your reserved purchase.
9 – LIMITED WARRANTY ON PURCHASES
(See our Website Limited Warranty Page)
We offer the following warranties on purchases of our products:
- Products will be free of manufacturing defects in materials or construction;
- Products will be of satisfactory quality;
- Products will be of a specific fitness for a particular purpose;
- Products will match the descriptions provided;
- We have the right to supply the products;
- Products will remain at our own risk, until they are delivered to you.
This warranty shall apply for 3 years from the date of your purchase.
Our Warranty responsibility is for us to make products fit, after under performing in the nature stated under our Warranty. This Warranty shall appliy before and after the optional 45-day refund period. Our Warranty is strictly limited to the repair or replacement of defective components or product, at our sole discretion.
During your request for a Warranty return, you will be requested to provide to us supporting documentation to ensure that you are the qualifying purchaser of product to be warranted. After your Warranty request is granted, a Return Authorization will be issued to you, including shipping instructions.
Under our Warranty, you will be responsible for all shipping cost to us, for the repair or replacement of the defective components and/or product. We will be responsible for all shipping costs of the fit warranted product or components that will be shipped back to you.
Except as stated above, no other warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to any products displayed or sold on this Website.
` 10 – REMIDIES
You agree that the remedies for any breach of this Terms of Service as it relates to your purchase shall be:
- Repair or product,
- Replacement of product or
- Reduction of product price.
You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided by the governing laws or your jurisdiction. These remedies are intended to be your sole and exclusive remedies for any breach of this Terms of Service, as it relates to your purchase.
11 – TERMS – ONLINE STORE
By agreeing to these Terms of Service, you represent that you are at least the age of an adult in your state or province of residence. You also represent that you are at least the age of an adult in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website.
You may not use our information, or products or services for any illegal or unauthorized purpose. You may not violate any laws in your jurisdiction in the use of our Service.
You must not transmit any harmful digital electronic worms or viruses or any such digital code(s) that are of a destructive nature to a computer or any digital electronic systems.
If there is a breach or violation of any of our Terms of Service, we will suspend and terminate your Services.
12 – TERMS – GENERAL CONDITIONS
We reserve the right to refuse our service at any time, to anyone and for any reason.
You should be aware that your data information (not including credit card data) may be transferred unencrypted. This is due to the nature of transmissions over various local and remote networks and / or due to digital changes that may occur to adopt your data to technical standards associated with connecting to networks or digital devices.
However, credit card information, which is processed by our third-party service provider, is always encrypted and protected, during transfer over any such networks.
You agree not to reproduce or replicate any portion of our Service, without our expressed permission. You also agree not to exploit any portion of our Service, including the use of our Service, or access to our Service or access to any contact on the Website through which the service is provided, without our expressed written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect our Terms of Service.
13 – INFORMATION ACCURACY, COMPLETENESS AND TIMELINESS
We strive to ensure all information and content on our Website is as accurate as possible, at any given time. The content material on our Website is intended to provide you with the most timely and accurate representation of our products and services. However, we do not assume responsibility, if some available information on our Website is not accurate, or is not complete or is not up-to-date. This Website may also contain certain historical information, and hyperlinks to relevant document information. This type information may not be current, but is provided only as a helpful reference for you.
We acknowledge that it is very difficult to convey all aspects of products and Services, using Website material. For this reason, our Website material (or any website material), should not be the sole basis for making your purchasing decisions. Because much of our product material is new and novel, we advise you to consult with any other independent primary, accurate, complete and timely sources of knowledge, for relevant information regarding our Website’s subject matter material. Any reliance solely on our Website material for making purchasing decisions without such consultation, is doing so at your own risk.
In addition, we further encourage you to contact us and ask any detailed questions regarding up-to-date product accuracy, completeness or timeliness of content of this Website’s novel material. Our knowledgeable technical staff and experts are prepared to provide answers to any and all of your questions regarding Website content and our novel products. Hopefully, this interaction will further assist you in your purchasing decisions, based on the most up-to-date information we have to offer on our products and our Website.
We reserve the right to modify the contents of our Website at any time. You agree that it is your responsibility to monitor any such changes to our Website.
14– CHANGES IN SERVICE AND PRICES
Our product costs or prices, products as well as Services are subject to change without any notice. We reserve the right to discontinue or modify the whole or any part of our prices, products and Service, without notice and at any time. We further reserve the right, at our own discretion, to change or alter any descriptions of products and at any time, without notice. We shall not be held liable by any user of this Website, for any product changes, price change, suspension or discontinuance of such product.
15 – LIMITS ON PODUCTS OR SERVICES
Our products and/or services are available exclusively through our Website. Although some of these products may have limited quantities in stock, timely backorders may be available upon request, with a reserved purchasing deposit.
Our products are also subject to returns, for refunds and for Warranty repair and replacement. However, such returns, repair or replacements are subject only to the extent of our Return and Refund Policy (Section 5) and as currently stated in our Limited Warranty page and Section 9.
We cannot guarantee that the image colors of our physical products (which appear at our Website store) will match the colors on your monitor.
We reserve the right to limit the sales of our products or Services, to any person for any reason. This limit may be imposed in any geographic region or jurisdiction, on a case-by-case basis. We further reserve the right to limit the sales quantities of any products or services, to any person for any reason. These sales quantities may be limited on a per person, per household or per order basis. These quantity restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
We reserve the right to limit or prohibit orders that are prohibited by law.
16 – BILLING ININFORMATION – ACCURACY
If we notice any type of error in your purchasing order, we may implement a change to or even cancel your order.
We will make every attempt to contact and notify you regarding this error (and possibly any corrective action), by using your e-mail address, or billing address, or phone number that was provided to us at the time of your purchase.
You hereby agree to provide us with your most current, complete and most accurate purchase and account information (if applicable), for all purchases made at our store. You also agree to promptly update your account (if applicable) and any other information, including your email address and credit card numbers and expiration dates (especially required by our Third-Party payment gateway service), so that we can contact you, if needed, in order to complete your transactions in a timely manner.
17 – THIRD-PARTY LINKS and OUR RESPONSIBILITY
Third-Party links may be available on our Website, as one of our provided Services. Some links are for providing you with related and informative product content or useful accessory product information. Other links provide related product services, such as a payment gateway.
Your are aware that all Third-Party links direct you away from our Website and to these Third-Party Websites. We are not affiliated with any of these Third-Party Websites in any way.
One such Third-Party link example on our Website directs you to a purchasing gateway service Website (PayPal).
However, we are not responsible, nor do we warrant in any way, the content or accuracy of any of our linked Third -Pary Websites. We assume no liability or responsibility for materials, products, or services of any of these Third-Parties. We further assume no liability for any harm or damages related to the purchase or use of products, services, resources, content, and any other transactions made with any third-party Websites.
Be sure to carefully review our linked third-party’s policies, conditions and warranties, to ensure you understand their practices, before you engage in any type of Third-Party transaction. Future questions and concerns, or complaints and claims, regarding Third-Party products or services, should be directed only to the appropriate Third-Party.
18 – PERSONAL INFORMATION
Your personal information, which is submitted through our store, is governed by our Privacy Policy. To view our Privacy Policy page, please use Privacy menu link below or above this page.
19 – INACCURACIES, ERRORS AND OMISSIONS
Occasionally, information on our Website, or in our Services, contains errors. Examples include, but are not limited to, typographical errors as well as inaccuracies or even omissions. Such errors may also be related to product descriptions and/or pricing or even product availability. These errors may further be included in our offers and/or promotions, product shipping charges and/or transit time predictions.
In all cases, we reserve the right to correct any or all errors that are listed in (but not limited to) the above examples. Such error corrections may apply to modifications, updates of information or cancelation of orders. If any information on our Website (or it’s content related to our Service) is inaccurate in any way, we reserve the right to make any corrections to such errors, without any prior notice. These corrections may occur, even after you have submitted your order. We are not obligated in any way to update, amend or clarify information in our Service or on our Website (including pricing information), except as required by law.
If any specific modification or update is applied in the Service or on our Website, then these changes should not be construed to indicate that all information in the Service, or on our Website, has been modified or updated.
20 – USES THAT ARE PROHIBITED ON OUR WEBSITE
In addition to other prohibitions as set forth in the Terms of Service, you are further prohibited from using our Website or its content:
(1) — for any unlawful purpose or use;
(2) — to solicit others to perform or participate in any unlawful acts;
(3) — to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(4) — to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(5) — to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(6) — to submit false or misleading information;
(7) — to upload or transmit digital electronic viruses or any other type of malicious digital code that will or may be used in any way that will affect the functionality or operation of our Service, or of our Website and/or any other related Website, or other Websites, or the Internet;
(8) — to collect or track the personal information of others;
(9) — to spam, phish, pharm, pretext, spider, crawl, or scrape;
(10) — for any obscene or immoral purpose; or
(11) — to interfere with or circumvent the security features of our Service or any other related Website, or other Websites, or the Internet. We reserve the right to terminate your use of our Service or any related Website for violating any of these prohibited uses.
21 – DISCLAIMER OF WARRANTIES – LIMITATION OF LIABILITY S
Although we make every effort to provide our Service as error-free as possible, we do not guarantee, or even represent or warrant that during your use of our service, your service will be uninterrupted, or timely, or secure or error-free.
You are aware that the results that you may obtain, while you are using our Service, are not guaranteed or warranted and your results may not be accurate or reliable. You agree you are aware that from time to time we may remove our Service for an indefinite periods of time. Furthermore, we may cancel our Service at any time, without notice to you. You expressly agree that when you use our Service, or even when you cannot use our Service, our Service is provided to you at your sole risk.
Our service and all products and services delivered to you through our service are provided “as new” and “as available” for your use, unless otherwise noted. Other than our Limited Warranty, that is expressed herein (Section 9) and is a page posted on our Website, all implied warranties or conditions of merchantability, merchantable quality, or durability are not guaranteed in any way.
In no case shall XOR Antenna Systems, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, due to your use of our Services or our Products.
The following are examples we are not liable for, but not limited to, such as: lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, strict liability or otherwise, all arising from your use of any of our services or any products procured while using our service.
Furthermore, we are not liable for any other claim related in any way to your use of our service or any of our products. This includes, but is not limited to, any errors or omissions that occur in any content, or any loss or damage of any kind incurred as a result of the use of our service or any content (or product) posted, transmitted, or otherwise available via our Service, even if and being advised of this possibility.
Some states or jurisdictions may not allow the exclusion or the limitation of liability for consequential or incidental damages. In these cases, our liability shall be limited to the maximum extent permitted by such law.
22- INDEMNIFICATION
You agree to defend, indemnify and hold harmless XOR Antenna Systems, LLC and any of our business associates harmless, from any claim or demand. Examples of our associates include, but are not limited to, affiliates, subsidiaries, officers, partners, agents, directors, service providers, suppliers, contractors, licensors, subcontractors, interns and employees.
Examples of such claims or demands include, but are not limited to, reasonable attorneys’ fees that are made by any Third-Party, due to or arising from your breach of these Terms of Service.
23 – SEVERABILITY
If any provision of our Terms of Service is determined to be unlawful, void or unenforceable, then such provision shall still be enforceable to the fullest extent allowed by the applicable law. The unenforceable portion of provisions shall be deemed to be severed from these Terms of Service. However, such determination shall not affect the validity and enforceability of any and all other remaining provisions of our Terms of Service.
24 – EFFECTIVENESS AND TERMINATIONS
All Terms of Service are effective, unless and until our Service is terminated by either you or us, or the limiting conditions of Section 23 apply. If at any time you notify us that you no longer wish to use our Services, or when you cease using our Website, then these Terms of Service will be terminated and will no longer apply to you or us.
If you fail, or we believe in our sole judgement, that you have failed to comply with any of the terms or provisions of these Terms of Service, then we also may terminate this agreement at any time without notice.
In this case, you will remain liable for all amounts due up to and including the date of termination. We may also accordingly deny you access to any part or all of our Services.
In the event that any provisions of the Terms of Service are terminated, the obligations and liabilities of the parties incurred prior to such termination date shall survive the termination of this agreement for all purposes.
25 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not be constitute as a waiver of such right or provision, or of any other rights or provisions of our Service.
Our Terms of Service, including any or all policies or operating rules posted by us on this Website regarding our Service, constitutes the entire agreement and an understanding between you and us. These Terms of Service govern your use of our Website and Service and superseding any prior agreements, communications and proposals, whether oral or written, between you and us. Any prior versions of our Terms of Service are considered null and void.
Any ambiguities in the interpretation of these Terms of Service, shall not be held against those who drafted these Terms of Service or this agreement.
26 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 1645 W. Valencia Rd., #109, Tucson, Arizona 85746,
27 – CHANGES TO TERMS OF SERVICE AND RESPONSIBILITIES
The most current version of these Terms of Service can be viewed at any time, as posted to our Website on this Terms of Service page. We reserve the right to update, change or replace any part of these Terms of Service, at our sole discretion. Such latest updates and changes are posted to our Website on this Terms of Service page.
Please check our Website periodically for any changes on this Terms of Service page, as this is considered one of your responsibilities as a user of our Website. When you continue to use or access our Website and use our Service following the posting of any changes made to these Terms of Service, then this constitutes your acceptance of those changes.